Shop Q&A
Contact Us
For customer service inquiries, please email us at Ry.yourbow@yahoo.com
Hours of Operation
Online Shopping: Available 24/7. Place orders anytime while pre-orders are open.
Customer Service: Monday to Friday, 8:00 AM – 6:00 PM PST
Frequently Asked Questions
What is a pre-order?
A pre-order reserves an item before it ships. We make bamboo clothing to order for sustainability. Your order ships within 8-10 weeks.
How does the pre-order process work?
Pre-orders reserve items not currently in stock. Our bamboo clothing is made to order to ensure sustainability and minimize waste. Orders are processed and fulfilled within 8-10 weeks.
How do I place a pre-order?
Browse our collection, select your item, choose size and options, add to cart, and proceed to checkout. You will receive an email confirmation upon successful placement.
Can I modify or cancel my pre-order?
Modifications and cancellations are accepted within 24 hours of order placement. Contact us immediately via email. After this period, changes may not be possible as production will have begun.
How will I track my pre-order status?
We provide email updates throughout production. You will receive a notification with an estimated shipping date, and you can track your order through your account on our website.
Can I expedite my pre-order?
Pre-orders cannot be expedited. Standard turnaround is 8-10 weeks.
Are pre-ordered items returnable?
No returns or exchanges are accepted for pre-ordered items. Please review our size chart and product descriptions carefully before ordering. Contact us at Ry.yourbow@yahoo.com with any questions.
What if my pre-order is delayed?
We aim to meet our 8-10 week timeline. If significant delays occur, we will notify you promptly with an updated timeline.
How do I track my shipment?
Once shipped, you will receive a confirmation email with a tracking number to monitor delivery status.
All sales are final.
Damaged Packages in Transit
Ryyourbow takes care to pack and ship orders securely. However, once your package is with the courier, damage claims must be filed directly with the courier service. Ryyourbow is not liable for transit damage. Please refer to the courier's terms and conditions for their claims process.
Product Images and Mockups
Product images and mockups are for illustrative purposes. While we strive for accuracy, slight variations in color, texture, and detail may occur due to lighting and screen settings. Minor differences between mockups and final products are typical of our bamboo clothing production process and do not affect quality or design.